Frequently Asked Questions
1. Is your urgent care service in Santa Monica available 24/7?
We offer mobile urgent care in Santa Monica 24/7 days a week. For after-hours requests, you can schedule a next-day visit or telemedicine consult. While we’re not open 24/7, our extended evening and weekend hours make it easy to get quality care when you need it most — all from the comfort of your home.
2. Do you accept insurance?
We operate on a direct-pay model and do not bill insurance directly. Patients pay at the time of service, and those with insurance may be able to submit a superbill (detailed receipt with medical codes) to their insurance provider for possible reimbursement. For employers, we offer direct billing arrangements for occupational health and workers’ compensation services.
3. Why choose mobile urgent care in Santa Monica instead of going to a walk-in clinic?
Choosing mobile urgent care in Santa Monica means no waiting rooms, no traffic, and no exposure to other sick patients. Our board-certified providers come to your home, office, or hotel – saving you time and hassle. We treat common conditions like infections, minor injuries, flu, and more — and accept most major insurances. For busy families, seniors, and travelers, mobile care is fast, convenient, and safe.
4. What areas of Santa Monica do you serve?
Urgent Care on Wheels proudly serves all neighborhoods in and around Santa Monica, including:
- Downtown Santa Monica
- Ocean Park
- North of Montana
- Wilshire-Montana
- Mid-City
- Pico District
- Sunset Park
- Santa Monica Canyon
- Brentwood & Pacific Palisades (adjacent areas)
- We also cover surrounding parts of West Los Angeles, Venice, and Mar Vista.
If you’re unsure whether you’re in our service zone, just call us or book online — we’ll let you know right away.
5. What types of conditions do you treat with mobile urgent care?
We treat a wide range of non-emergency conditions, including:
- Cold, flu, sore throat, and COVID symptoms
- UTIs, STIs, and other infections
- Minor cuts, sprains, rashes, and allergies
- Medication refills (non-narcotics)
- Blood pressure checks and wound care
- Telemedicine consults for follow-ups
Our providers are trained in urgent and primary care, and we carry medical supplies with us — just like a walk-in clinic, but mobile.
6. How do I book an urgent care visit in Santa Monica?
It’s easy. You can:
- Call us directly at (866) 697‑0402
- Schedule online via our booking form
- Request a visit through our Google Business Profile
Same-day appointments are available. Most visits are completed in under 60 minutes.
7. What if I am traveling overseas?
If you are traveling overseas, visit our travel clinic, see a virtual physician right-their or via an appointment. The physician can send you downstairs to the Urgent Care On Wheels truck for vaccinations, right there at work.
8. Do you provide annual physical exams?
If you want an annual examination, just locate an Urgent Care on Wheels truck near you or schedule an appointment for a physical examination, blood work or an ECG done right there under the direct supervision of a virtual physician in real-time.